What is your Refund / Return Policy?

Modified on Wed, Feb 15, 2023 at 1:16 PM

Extreme PCs provides a 30-day return policy from the day your system ships. Within this return policy, all returns are subject to a 15% re-stocking fee. In the unlikely event a system is received defective, the restocking fee will be waived if our return team validates the defective component once the item is received back. Shipping costs are always non-refundable.  

All eligible returns must be within 30 days of the ship date, be in the same condition it was shipped in, and be in the original packaging. If you discarded the original packaging, please contact us to purchase packaging to be used for the return. Any damages from shipping due to using alternate packaging may result in additional fees and the return to be rejected.  

To start a return please go to our automated return portal and set up the return. You will be prompted to purchase a discount return label for ease of use. Items returned without using our return portal will be sent back and will not be accepted.  

Ensure you contact us immediately if there is any shipping damage or if there is anything wrong with your system. We will immediately work with you to resolve the situation. Any accessories or software that have been opened or activated and show signs of wear cannot be returned for any reason. Please contact us  if you have any questions about these specific items.   

If you are requesting a refund please allow 3-7 business days from receipt of your return for processing and for your credit card/bank to process the refund. You will receive updates when your return is received, processed and ultimately refunded.        

If you need any assistance contact us or submit a support request. We are here to serve you and are anxious to assist in any way we can.

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